Supply Chain Optimization

Within Supply Chain Optimization, there is a lot in common between Pharmaceuticals, Medical Devices and Consumer Goods. Customers still need to get price and availability quotes, place orders, check shipment status and settle financials. The customer experience needs to be seamless and consistent, regardless of the channel (call center, IVR or internet) the customer comes through. A single 360º view of the customer is critical if your company has multiples lines of businesses, so you can understand your customer better across your entire business, and intelligently and effectively take advantage of up-sell and cross-sell opportunities. This is enabled through a shared services based infrastructure with the relevant applications across all lines of business communicating via an Enterprise Service Bus (ESB).

When business rules become complex and change often to keep up with the ever-changing business requirements to stay ahead of the competition, a process-centric approach combined with an agile services-based IT infrastructure is the best way to handle this type of business volatility, thus allowing your business to respond swiftly to the changing business needs. Additionally, a Business Process Management (BPM) based approach allows you to define certain key metrics related to your strategic business processes, which are then used to learn the behavior of your process and measure actual process behavior against benchmarks established over time. While applications can detect errors, a process-centric approach allows you to identify and detect process slowdown, trends, patterns, anomalies and unusual behavior across the entire business process thus allowing you to improve the efficiency of the entire supply chain.