Effective and Proactive Debt Management

The best way to control collection and default costs is to initiate action before a loan becomes delinquent. Business process management (BPM) technology is making this objective achievable for lenders of all sizes, significantly increasing loan performance while reducing IT costs.

 

Join IBM and Bank Systems & Technology for an in-depth discussion about debt management, featuring a case study on successful student-debt management from loan guarantor American Student Assistance (ASA®) and systems integrator Princeton Blue. American Student Assistance is a non-profit student loan guarantor with a mission of assisting students and parents in successfully completing a program of higher education financing and repayment. The Borrower Services process is an integral part of the business that directly impacts the mission of repayment. Through contact and communication, ASA helps borrowers remain in good standing by providing information at critical times and assisting in resolving borrower delinquencies. ASA leveraged a BPM solution to implement the foundation of its Borrower Services process, creating a more agile approach to developing communication initiatives and targeting borrowers in need of education debt management services. BPM helps ASA respond more quickly to customer needs and reduce IT turnaround time. Focused on integration and automation of manual processes, the BPM platform will allow ASA to rapidly respond to new borrower campaigns and achieve needed scalability in meeting the growing needs of its customers. Attend this webcast and learn: Tools, rules and methods proven to be successful at risk mitigation and collection abatement. How intelligent BPM engines with proven case logic can highlight and escalate loans that exhibit challenges to debt service. Insight into how BPM and intelligence engines combined with best-practices help manage customer relationships, making direct contributions to controlling costs for loans in danger of non-compliance. Featured Speakers Victor Frank Program Manager, American Student Assistance Stephen Navega Director of Process & Technology Solutions, American Student Assistance Matthew Dixon Solution Executive, IBM Pramod Sachdeva Managing Director & Founder, Princeton Blue Register